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Every support ticket.
Answered like your best agent wrote it.
The Customer Service Agent wraps your ticketing system instance with an agentic reply drafter that reads the full ticket history, CRM record, and knowledge base before suggesting a response - so your team resolves faster and escalates smarter.
Watch AI analyse a real ticket
Try the live demo
I need someone to look at our Q1 renewal invoice urgently. We've been charged £14,400 but our agreed rate is £12,600 - a £1,800 discrepancy, and it's the second time this has happened.
We also had three outages in February affecting our reporting module, none resolved within SLA. We expect a credit note covering both before we process any payment.
Hi Marcus, thanks for getting in touch. I've flagged this with our billing team and will come back to you shortly.
It's been nearly two hours. Our finance team has a payment run this afternoon. We need a resolution or a formal acknowledgement so we can process the undisputed portion.
Built in your ticketing system • AI-assisted • Human approved • Nothing is sent automatically.
Live
Already Deployed
£2,500
Pilot Price
60-80%
Draft Acceptance Rate
What it actually does.
The Customer Service Agent integrates directly with your ticketing system.
When a ticket arrives, a taxonomy agent reads the full ticket thread, pulls the relevant CRM record, scans the account’s interaction history, and queries the knowledge base, then presents the support agent with a context brief and a drafted reply.
The agent reviews, edits if needed, and sends. Nothing goes out without a human approving it.
What the agent reads.
- Ticket history
- CRM records
- Previous conversations
- Internal notes
- Knowledge base content
What the agent prepares.
- Draft response
- Account summary
- Risk indicators
- Escalation recommendations
- Suggested next actions
Human review stays in control.
Nothing is sent automatically.
Your team reviews, edits, and approves every response before action is taken.
How it works.
See how the agent reviews ticket context, assembles customer history, prepares responses, and supports your team through every stage of the support workflow.
01
Scoping call.
60 minutes to scope. A focused workshop to map your ticketing system, CRM structure, knowledge base, and highest-volume ticket categories.
02
Pilot build.
2 weeks to deploy. The agent configured for your top ticket category - context briefs and draft replies produced for live team review.
03
Measure & calibrate.
We track draft acceptance rate and resolution time. We refine taxonomy logic and reply tone until both improve.
04
Full deployment.
The agent covers your full ticket queue. Monthly ops includes expanded knowledge base and new ticket categories.
Start small. Scale when it works.
AI Draft → Human Review → Send
Deploy a focused pilot around a real operational process before expanding to additional agents.
Pilot.
£2,500
Live in 2 weeks against your ticketing system instance. One ticket category, live drafts, human approval throughout.
Full Build.
£8,000
Full deployment across all ticket categories. CRM integration, knowledge base connection, and team onboarding.
Monthly Ops.
£2,500
/MO
Ongoing taxonomy refinement, knowledge base updates, and draft quality improvement each month.
What would your support team do with the context already assembled?
Book a 20-minute walkthrough.
We’ll show how the agent could operate across your existing support workflows, live tickets, and customer data – before you commit to anything.
- Built around your existing systems - no platform migration required.
- Human approval on every reply. Nothing sends automatically.
- Cancel monthly ops anytime.