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Your engineers. On hard problems.
The IT Helpdesk Triage Agent reads incoming tickets, resolves routine requests autonomously, and routes everything else to the right engineer with full context already assembled.
Watch AI clear your helpdesk queue
Try the live demo
2 wks
Pilot to live
£2,500
Pilot Price
40-60%
L1 ticket deflection
What it actually does.
The IT Helpdesk Triage Agent integrates with Jira Service Management, Freshservice, or ServiceNow and your knowledge base.
It reads every incoming ticket, classifies it against your taxonomy, resolves routine requests using approved runbooks, and routes complex tickets to the right engineer with a pre-assembled context brief.
What would your support team do with the context already assembled?n
Book a 20-minute call. We'll map your Zoho Desk setup and show you exactly what the agent would produce on your live ticket queue - before you commit to anything.
- Built on Zoho Desk - no platform migration required.
- Human approval on every reply. Nothing sends automatically.
- Cancel monthly ops anytime.
What the agent reads.
- Incoming support tickets
- Knowledge base articles
- Device and user context
- Identity and access records
- Previous incidents and resolutions
- Internal operational policies
What the agent prepares.
- Ticket classifications
- Suggested resolutions
- Escalation summaries
- Engineer-ready context briefs
- Recommended next actions
- Resolution and SLA reporting
Human review stays in control.
Nothing is sent automatically.
Your team reviews, edits, and approves every autonomous action before execution or escalation takes place.
How it works.
We configure the agent around your ticketing structure, support policies, escalation paths, and approved operational workflows – then refine outputs with your team until autonomous resolution is trusted and measurable.
01
Scoping call.
60 minutes to scope. A focused workshop to map your ticketing platform, highest-volume ticket categories, escalation rules, and knowledge base structure.
02
Pilot build.
2 weeks to deploy. The agent configured and tested against your live support queue with your team reviewing outputs throughout.
03
Review & approve.
Your team reviews resolutions and escalation briefs. We refine workflows until every action feels operationally safe and accurate.
04
Full deployment.
Agent expands across your support operation with monthly optimisation, reporting, and workflow iteration included.
Start small. Scale when it works.
AI Draft → Human Review → Send
Deploy a focused pilot around one operational support workflow before expanding into additional service desk and IT operations processes.
Pilot.
£2,500
Live in 2 weeks. Two highest-volume ticket categories automated, with your team reviewing every output.
Full Build.
£8,000
Full taxonomy coverage, knowledge base integration, engineer routing, and team onboarding included.
Monthly Ops.
£800
/MO
Ongoing category expansion, runbook updates, and deflection optimisation each month.
What could your engineers build with 40% of their time back?
Book a 20-minute walkthrough.
We’ll map your top ten ticket categories and estimate your deflection potential – before you commit to anything.
- Works with Jira, Freshservice, and ServiceNow.
- Engineer approval loop before any autonomous resolution.
- Cancel monthly ops anytime.