Our commitment to you.

Customers are at the heart of everything we do at Digital Planning. We deliver an exceptional service that is transparent, responsive, and centred around your needs.

You can expect:

• Clear communication
  We are open, honest, and jargon-free. From project updates to service details, we will ensure you’re always informed and empowered to make the best decisions for your business.
• Responsive support
  Every customer is assigned a dedicated account manager, serving as your first point of contact for queries, concerns, or feedback. This personalised approach ensures quick and efficient support from someone who understands your account.
• Continuous improvement
  We actively seek customer feedback, using platforms such as Trustpilot and internal channels. We take feedback seriously, using it to refine our processes and enhance our services. We respond promptly and constructively to all responses.
• Simple access
  We make it easy for you to reach us. You can get in touch via email, phone, or through our contact form on the website.

We’re about building digital solutions at Digital Planning – but we’re also about building trust.

Your opinions and ideas matter to us and we are always looking for develop our dialogue.